Returns Policy

Shipping & Return Policy – Tharagai

Last Updated: [21/08/2025]

At Tharagai, we aim to make your shopping experience smooth, reliable, and delightful. Whether you’re ordering our soft silk sarees, handcrafted imitation jewellery, or trendy women’s wear, we ensure fast shipping and clear return guidelines.

1. Shipping Policy

1.1 Delivery Locations

We currently deliver across India. For international shipping inquiries, please contact our support team before placing your order.

1.2 Processing Time

  • Orders are processed within 1–2 business days after payment confirmation.
  • During festive seasons or special sales, processing may take slightly longer.

1.3 Estimated Delivery Time

  • Metro Cities: 3–5 business days.
  • Other Locations: 5–8 business days.
  • Remote Areas: Delivery time may vary depending on courier availability.

1.4 Shipping Charges

  • Free shipping on orders above ₹999.
  • A flat shipping fee will apply for orders below this amount (displayed at checkout).

1.5 Tracking Orders

Once shipped, you’ll receive an email/SMS with your tracking ID to monitor your order’s status.

2. Return & Exchange Policy

We want you to love your Tharagai purchase! If there’s an issue, our returns are simple and fair.

2.1 Eligible Returns

  • Products can be returned only if damaged or defective upon delivery.
  • 360 degree unboxing video must (without cut / edit )
  • Requests must be made within 12 hours of receiving the order.

2.2 Conditions for Return

  • Item must be unused, unwashed, and in original packaging.
  • Include the invoice and all tags/labels.
  • Customized or personalized items (e.g., tailored sarees) are non-returnable.

2.3 Exchange Option

  • Eligible products can be exchanged for the same item or another item of equal value.
  • Exchange requests are subject to stock availability.

2.4 Refund Process

  • Once approved, refunds will be processed via the original payment method within 7–10 business days.
  • Shipping fees are non-refundable.

3. Damaged or Wrong Items

If you receive a wrong or damaged product:

  • Email us at care@mytharagai.com with your order ID, product photo, and issue description.
  • We’ll arrange for a reverse pickup and process your replacement/refund.

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