FAQ
Welcome to the Tharagai FAQ section – your go-to guide for shopping our soft silk sarees, imitation jewellery, and trendy women’s wear online.
1. About Tharagai
Q1: What is Tharagai?
Tharagai is an online boutique offering soft silk sarees, handcrafted imitation jewellery, and trendy tops for women, blending traditional Indian craftsmanship with modern fashion trends.
Q2: Where is Tharagai based?
We are proudly based in Tamil Nadu, India, working with artisans from Ilampillai and other weaving hubs across India.
2. Orders & Payments
Q3: How do I place an order for a soft silk saree or jewellery?
Browse our collection, select your product, choose size or color if applicable, and click Add to Cart. Proceed to checkout, fill in your shipping details, and make payment securely.
Q4: What payment methods do you accept?
We accept UPI, credit/debit cards, net banking, and other secure payment methods.
Q5: Is Cash on Delivery (COD) available?
Currently, COD is not available. We only accept prepaid orders for smooth and fast delivery.
3. Shipping & Delivery
Q6: How long will it take to deliver my order?
- Metro Cities: 3–5 business days
- Other Cities: 5–8 business days
- Remote Areas: Delivery may take longer depending on courier service.
Q7: Do you offer free shipping?
Yes! We offer free shipping on orders above ₹999.
Q8: Do you ship internationally?
Currently, we ship only within India. For international orders, please contact us directly.
4. Returns & Exchanges
Q9: What is your return policy for sarees and jewellery?
We accept returns only for damaged or defective products reported within 12 hours of delivery. Items must be unused, with original packaging and tags.
Q10: Can I exchange a saree for another design?
Yes, eligible products can be exchanged for another design of equal value, subject to stock availability.
5. Product Information
Q11: Are your soft silk sarees handwoven?
Yes, our Ilampillai silk sarees are crafted by skilled artisans using traditional weaving techniques.
Q12: How do I take care of imitation jewelry?
Keep your jewellery away from water, perfumes, and direct sunlight. Store it in a dry pouch or box to maintain its shine.
Q13: Are the colors of products exactly as shown in pictures?
We strive for accurate photography, but slight variations may occur due to lighting and screen settings.
6. Contact & Support
Q14: How can I contact Tharagai for queries?
You can email us at care@tharagai.com for assistance.
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